RE: Government Workers

I got this respose back from the DOL office the other day. It's nice to know that somebody took the time to write me back and also to make sure the District Manager knows about it. Now I'm kindof scared to go in and get my license.

Dear Mr. Henry:

Thank you for your recent letter to Director Liz Luce. I have been
asked to respond to your concerns

Providing prompt, courteous and professional customer service is very
important to the Department of Licensing. It is also extremely important
for us to know when our customer service is not meeting our own
expectations. Please accept our apology because it appears very clearly
that you did not receive adequate customer service in this situation. If
there were some sort of system failure regardless of the time of day we
should have simply re-entered the information and completed the
transaction if we had all the requisite items. That would have been the
normal procedure for our offices.

The information in your email is being shared with the District Manager
Jeff Rew for the Pullman Driver Licensing Office. He will be working
with the supervisor and staff at the Pullman office on the customer
service issues you raised. This should raise awareness and encourage a
change in the quality of customer service at the office. I am also
asking that you contact Jeff directly at (509) 921-2313 or via email at
jrew@dol.wa.gov.

Again, thank you for your letting us know of your experience with the
Pullman office. Your comments are very important to us. We look forward
to providing you with quality customer service in the future and hope
that you will let us know of your future experiences with this or any of
our offices.

Sincerely,

Kathy Eberle
Administrator
Driver Examining

Cc: Liz Luce, Director
Myke Gable, Acting Assistant Director
Jeff Rew, District Manager